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We are available 24/7 - We always have somone on duty 24/7/365 monitoring your systems.
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Cross-Knowledge – We realize that each employee can’t know everything. That is why our staff specializes in different technology subjects so that we can assign the correct IT Professional to address your issue.
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Robust Platform – We’ve invested a lot of money in our robust and flexible IT platform to deliver proactive, timely and transparent IT support.
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Growth is easy – With our system, it is very easy (and affordable) for us to support if you add new employees, equipment and new offices. |
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The IT Guy |
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Downtime - IT guys take vacations and are allowed to get sick. What happens when your sever goes down and your IT guy is on a beach in Mexico?
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Lack of Bandwidth – What happens when you have an emergency at the same time another client has an emergency and there is only 1 IT guy. You got it… the higher paying client gets his attention.
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Lack of Knowledge – While your IT guy may be smart, not everyone can be an expert at everything especially with so many different technologies available these days. That is where access to a ‘team of professionals’ becomes so valuable.
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Lack of a Platform – Most independent IT professionals do not have the resources to invest in a managed IT platform which can:
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Automate many of the tasks that they currently do manually (meaning they have to charge you for their time) |
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Enable and provide proactive monitoring of the health of your IT systems to prevent issues before they turn into fires. |
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Provide you with an online ticket system so you can view the status of each issue companywide and all communications related to it. |
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Provide you with asset tracking system so you can have a 360 degree view of all IT assets. |
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Provide you with contact to IT help within a matter of minutes. |
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Provide you with daily automated confirmation that your data backups were completed without an issue. |
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Can they grow as you grow? - Many independent IT professionals enjoy not having to manage lots of employees. But how does that affect you? Just ask the simple question: Do you plan to grow? If so, can they adequately service your needs if you grow?
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Bottom Line – We always encourage small businesses to carefully evaluate their options when considering their IT support provider as they grow their business. It is a crucial business decision given the large risks involved. However having perspective on the issue is key to making a good business decision. |
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